WHO TO CONTACT
Customer Service/Literature: 7:30 – 11:45 a.m., 12:15 – 4:00 p.m. (Central Time) Monday thru Friday
Inside Sales: 8:00 – 11:45 a.m., 12:15 – 4:30 p.m. (Central Time) Monday thru Friday
Credit ONLY fax: 608-845-6418
PHONE: 877-945-9175
General FAX: 608-845-6470
General email: info@airspecialties.com
| PRODUCT APPLICATION, SPECIALS, ETC | Primary Contact(s) | Alternate(s) |
| Registers, Grilles & Diffusers | Roger Emerson | Mark Jones |
| Terminal Units | David Olsen | Brian Baker |
| Fan & Ventilators | Ryan Dodge | Lori Taylor |
| Louvers & Penthouses | Lori Taylor | Ryan Dodge |
| Fire & Smoke Dampers | Lori Taylor | Ryan Dodge |
| Humidifiers | Duke Cramer | Dave Stankevich |
| Energy Recovery | Tom James | Roger Emerson |
| MESSAGES/TERRITORY COVERAGE | Primary Contact(s) | Alternate(s) |
| Any messages, Questions | Andy Abbot | Customer Service |
| COMPUTER SUPPORT | Primary Contact(s) | Alternate(s) |
| Rep System / Electronic Selection / CD Rom | Chinou | Tyson Patterson |
| ORDER INFORMATION/CHANGES | Primary Contact(s) | Alternate(s) |
| Order Status, Expedite Delivery (All Orders) | Betty Zimpel | Chuck Stampfl |
| 48-Hour/Quick Ship/Emergency Orders (All Orders) | Betty Zimpel | Chuck Stampfl |
| Shipping Dates / Transportation (All Orders) | Betty Zimpel | Chuck Stampfl |
| Return Authorizations | Chuck Stampfl | Betty Zimpel |
| FIELD SERVICE | Primary Contact(s) | Alternate(s) |
| Equipment problems, warranty requests | Chuck Stampfl | Product Line Managers |
| CREDIT (Credit ONLY Fax: 608-845-6418) | Primary Contact(s) | Alternate(s) |
| Customer Collection Problems | Luanne Kalscheuer | Debbie Versnik |
| Credit Approval | Luanne Kalscheuer | Debbie Versnik |
| Commissions (Checks or Statements) | Luanne Kalscheuer | Debbie Versnik |
| Credit References | Luanne Kalscheuer | Debbie Versnik |
| Lien Waivers | Luanne Kalscheuer | Debbie Versnik |
| Address/Name Changes | Luanne Kalscheuer | Debbie Versnik |
| SALES PUBLICATIONS | Primary Contact(s) | Alternate(s) |
| Literature | Kathy Convery | David Olsen |
| SALES PROCEDURES/POLICY | Primary Contact(s) | Alternate(s) |
| Sales Procedures/Policy | Any Abbot | Dave Stankevich |
Revised 10/05/09
FORM ASX0001-F